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FAQs

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 Information Exchange

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1.

What are the different types of administrative authority in Information Exchange Administration Services, and what functions can each type perform?

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There are two types of administrators: service administrators and alternate administrators. Service administrators manage user profiles and assist users in performing Information Exchange functions. They are the local experts for Information Exchange users.

When you designate a user as an alternate administrator, you also specify the type of authority that you want the administrator to have:

  • An alternate administrator can perform some or all service administrator  tasks for an account.
  • A user alternate administrator can perform the same tasks for users that the users can perform for themselves.  [Return to questions]
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2.

How do I set up a new trading partner?

Trading partner information is maintained in a list of trading partners. To add a trading partner to the list, you should first gather some information about your trading partner.

  1. You need to know the following:
    • The network your trading partner uses.
    • The trading partner's account ID and user ID.
    • The trading partner's EDI interchange receiver ID and qualifier, if you are exchanging EDI data.
    • The willingness of your trading partner to pay send-side and receive-side charges.
  2. You need to set up payment levels (options) in your user profile and trading partner list.
  3. You need to map your trading partner's EDI information to his account ID and user ID. Instruct your trading partner to follow these same steps for you.
  4. For complete information about trading partners, see the chapter about trading partners in the Information Exchange Administration Services User's Guide.

[Return to questions]

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3.

Which value added networks (VANs) are interconnected with GXS and what are their mailbox names?

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The following table lists all EDI Services providers value-added networks (VANs) that you can communicate with through EDI VAN Interconnect as of February 2005. It includes the Information Exchange mailbox name for each VAN. The mailbox name consists of Information Exchange account ID: VANS and user ID: xxMAIL.
[Return to questions]

U.S. EDI Interconnected VANs

Note: The Defense Electronic Business Exchange, uses the Debx user ID, which is equivalent to ORmail, GEmail, and so on.

Company Name

User ID

Advanced Communications Systems

ACmail

Anesis, Inc. (formerly PRISM)

PRmail

ARI Network Services (Agridata)

AGmail

Bridgepoint, Inc (was Encompass)

ECmail

Caterpillar

CAmail

Commport Communications International, Inc.

CPmail

Covisint

COVmail

Defense Electronic Business Exchange
Debx

Ecedi

ECDmail

Easylink (formerly AT&T) GMS

ATmail

Easylink (formerly AT&T) IMS

WUmail

E-com Systems, Inc.

ESmail

Ecoutlook

LKmail

EDS Elit (formerly GM/EDS)

GMmail

Electronic Commerce Systems, Inc.

ELmail

Fountainhead Communications

FHDmail

GXS (formerly GEIS)

GEmail

Iconnect, Inc.
ICmail

Internet Commerce Corporation

NTmail

Intertrade Systems

TRDmail

Inovis (formerly) Peregrine/Harbinger

HAmail

Kleinschmidt, Inc.

KLmail

Kubra Data Transfer, Ltd.

KBmail

Loren Data Corporation

LORmail

Management Information Systems

MImail

Nubridges (formerly MCI)

BTmail

Sidereal

SDmail

Simplix

SMXmail

Softshare Information Services

SFmail

Sterling

ORmail

TDNI (BCE Emergis)

TDmail

TDSI (BCE Emergis)

SImail

TPS, Inc.

TPmail

Traderoute (Telecom)

TCmail

Transentric (formerly Union Pacific Technologies/Uptech)

UPmail

TranSettlements

TSmail

True Commerce
TRUmail

York Worldwide

YKmail

EMEA - OFTP Interconnected VANs clearpixel10 Return to top

Company

Region

BT EDI*NET

UK

GEIS UK (formerly INS Tradanet)

UK

AT&T

UK

DInet

UK

DEBIS (Daimler Benz)

Germany

EDS

Belgium

Telefonica (TSAI)

Spain

Teleinformatica (GEIS)

Spain

Firstnet

South Africa

Easynet

South Africa

MATAV (GEIS)

Hungary

Telekurs

Switzerland

Multilateral

Switzerland

Swisscos

Switzerland

AT&T Datacentre (formerly NCR)

Switzerland

EMEA - Expedite Interconnected VANs

Company

Region

Dannet

Denmark

Intesa

Italy

Business Contact

Austria

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4. 

What is carbon copy and how would I use it?

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The carbon copy feature enables the delivery of an electronic copy (carbon copy) of a message to one or more recipients. The message can be either EDI or non-EDI data. A carbon copy message can be generated when you send or receive a message. Using the carbon copy feature, a user can also divert (redirect) a message to an alternate mailbox.

Using Information Exchange Administration Services, you can set up carbon copy relationships that specify to whom you copy messages and the type of data you want to carbon copy.  [Return to questions]

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5. 

What is a carbon copy relationship?

 
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A carbon copy relationship involves several users who participate in the following ways:

  • As a "requester" who defines the relationship that generates a carbon copy.
  • As a "partner" who can either receive the original message sent by the requester or send an original message to the requester. These actions generate a carbon copy.
  • As a "recipient" who is designated to receive the carbon copy of the original message.

You identify messages that are candidates for carbon copy processing by specifying the following criteria in the relationship:

  • The type of carbon copy relationship (send or receive)
  • The type of data that generates the carbon copy (all data or EDI data)
  • The partner who sends or receives the original message (You can specify one partner or all partners.)
  • The recipient of the carbon copy message

You can also specify additional criteria such as a message name, or a message class, or both.

You can create as many relationships as you need for each data type. There are additional charges associated with carbon copy. For complete information about carbon copy relationships, see the chapters about carbon copy in the Information Exchange Administration Services User's Guide.

[Return to questions]

 
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6. 

How do I order Information Exchange and Information Exchange Administration Services?

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Contact Us for ordering information.

[Return to questions]

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7. 

Who can answer billing or pricing questions?

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Your billing invoice lists a telephone number that you can call for inquiries.  [Return to questions]

 
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8. 

How do I get documentation?

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You can view Information Exchange online documentation on the Publications page.

To view or print the files, you need to use the Adobe Acrobat Reader. You can download a free copy from the library page. If you prefer to order a hardcopy publication, go to the above library page to get the publication number and then Contact Us.    [Return to questions]

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9. 

Why does Information Exchange Administration Services for the Web require an ESO password?

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To log on to the Web site, you must be registered for Information Exchange and Information Exchange Administration Services. Once you are registered, you will have an Information Exchange account ID, user ID, and password to use.

For security reasons, in order to log on to the Web site, your password must be an Extended Security Option (ESO) password. If you have a password that is not currently an ESO password, you must change it to an ESO password. To learn the ESO password rules, click the "ESO password rules" link on the Web site logon page. You can use either the Web site or the full-screen emulator version to change your password.  [Return to questions]

   
10. The X.400 address of my IE mailbox is changing. What do I need to do?
 

If you are the owner of the IE mailbox, you do not need to make any changes. You do need to inform your trading partners that your address is changing.

If you are an X.400 trading partner of an IE user; the format and the ADMD of the IE user's X.400 address is changing. You need to start sending to the IE user's new X.400 address:

Old Format* --> New Format*
Country Code: xx    
ADMD Name: IBMX400    
PRMD Name: IEEUR or IEUSA    
DDA Type 1: IE    
DDA Value 1: accountuser   Country Code: xx
ADMD Name: MARK400
PRMD Name: IEEUR or IEUSA
Surname: account
Given Name: user
-or-  
Country Code: xx ADMD Name: IBMX400  
PRMD Name: IEEUR or IEUSA    
Surname: account    
Given Name: user    

* xx is your chosen country code; user is your IE user ID; and account is your IE account ID

The timetable for this change is as follows:

As of…  
01 Jul 2007 X.400 trading partners can send messages to your new address. However, outgoing messages to X.400 trading partners will still appear to be from the old IBMX400 address. Note: Any automated delivery and non-delivery reports sent out in response to messages coming into the new address will appear to be sent from the new address.
16 Sep 2007 Outgoing messages to X.400 trading partners will be sent from the new address. However, X.400 partners can still send messages to the old IBMX400 address until November 18th, 2007.
18 Nov 2007 X.400 trading partners will no longer be able to send messages to the old IBMX400 address. If they try, they will receive a non-delivery report.

[Return to questions]

   
11. The SMTP address of my IE mailbox is changing. What do I need to do?
   
 

If you are the owner of the IE mailbox, you do not need to make any changes. You do need to inform your trading partners that your address is changing.

If you are an SMTP trading partner of an IE user; the IE user's email address is changing. You need to start sending to the IE user's new email address:

Old Email Format* --> New Email Format*
user.account@ieeur.ihost.com   user.account@ieeur.gxs.com
user.account@ieusa.ihost.com   user.account@ieusa.gxs.com

* [user] is your IE user ID and [account] is your IE account ID

The timetable for this change is as follows:

As of…  
25 Jun 2007 SMTP trading partners can send messages to the new SMTP email address. However, outgoing messages to SMTP trading partners will still appear to be from the old SMTP address. Note: Any automated delivery and non-delivery reports sent out in response to emails coming into the new email address will appear to be sent from the new address.
02 Sep 2007 Outgoing messages to SMTP trading partners will be sent from the new email address. However, SMTP partners can still send messages to the old email address until November 5th, 2007.
05 Nov 2007 SMTP trading partners will no longer be able to send messages to the old email address. If they try, they will receive a non-delivery report.

[Return to questions]

   
 

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TCP/IP FTP gateway for the Internet

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1. 

How do I use the Internet IE/FTP gateway?

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You must register to use this service. You must also have a secure FTP client. New IE/FTP 1.4.1 customers will receive a pair of Identification tokens when they register for the Internet gateway. They can use these tokens to obtain a certificate from the registration Web site (https://pki.services.ibm.com).

Existing Information Exchange customers who wish to use 1.41 can obtain identification tokens using the self-registration process described on the registration Web site (https://pki.services.ibm.com).

[Return to questions]

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2. 

How do I use my key/certificate?

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This depends entirely on the client software you are using. Refer to your user manual or contact your product vendor.
[Return to questions]

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3. 

Occasionally, my transfers fail. What should I do?

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If your transfers usually complete successfully, occasional failures could simply be due to network problems on the Internet. Try to connect again. If you have an automated script that connects for you, then it is a good idea to implement retry logic.
[Return to questions]

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4.

My FTP client usually tells me how long a file will take to download. It doesn't work with the IE/FTP gateway. Why?

 

Many graphical FTP clients assume the output produced from an Is-l command will be in the format produced by a Berkley Unix FTP server. The responses by the IE/FTP gateway contain different information and, therefore, the client is unable to parse the replies from the server.
[Return to questions]

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5. 

Can I be informed when a new message is placed in my Information Exchange mailbox so that I don't have to keep connecting to find out?

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Yes, this service is available via IP Notification Manager (IPNM). However, this service is only suitable for customers with leased-line connections. Refer to "Message-arrival notifications" on page 129 of the Information Exchange via TCP/IP FTP Gateway User's Guide.

[Return to questions]

 
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6. 

I can log in to the gateway, but it fails if I send an Is command or try to get a file. Why?

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You may have a firewall set up that is preventing the server from setting up another connection from itself back to your machine. Try using passive transfer mode on a client that supports the PASV command.
[Return to questions]

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7. 

Yesterday, I could connect to the gateway, but today I cannot reach it at all. Why?

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This is usually due to a change on the local network. Ask your network administrator if there have been any changes. For example, is there a new firewall?
[Return to questions]

   
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8. 

Why does the data I receive from a certain trading partner appear corrupted?

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This could be due to the translation table that you or your trading partner are using. There are simple translation tables in the support directory. For more details, see "Retrieving support files" on page 45 of the Information Exchange via TCP/IP FTP Gateway User 's Guide.

This could also be due to sending or receiving the file in a different way. For example, if the file was sent in ASCII mode and received in BINARY mode.
[Return to questions]

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9. 

Where can I find help and information?

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The support directory contains information files, technical specifications, sample scripts, and translate tables. For more details about receiving files from the support directory, see  "Retrieving support files" on page 45 of the Information Exchange via TCP/IP FTP Gateway User 's Guide.

[Return to questions]

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10. 

What are the password rules when using the IE/FTP gateway?

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The rules are the same as those specified for Information Exchange; the most important is: You should never use your user ID as a password. For a complete list of passwords rules, see the Information Exchange Administration Services User's Guide .

[Return to questions]

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