Click on a question to view the answer.
1.
What are the different types of administrative authority in Information Exchange Administration Services, and what functions can each type perform?
2.
How do I set up a new trading partner?
3.
Which VANs are interconnected with GXS and what are their mailbox names?
4.
What is carbon copy and how would I use it?
5.
What is a carbon copy relationship?
6.
How do I order Information Exchange and Information Exchange Administration Services?
7.
Who can answer billing or pricing questions?
8.
How do I get documentation?
9.
Why does Information Exchange Administration Services for the Web require an ESO password?
Top
TCP/IP FTP gateway for the Internet
My FTP client usually tells me how long a file will take to download. It doesn't work with the IE/FTP gateway. Why?
Can I be informed when a new message is placed in my Information Exchange mailbox so that I don't have to keep connecting to find out?
I can log in to the gateway, but it fails if I send an Is command or try to get a file. Why?
Yesterday, I could connect to the gateway, but today I cannot reach it all. Why?
Why does the data I receive from a certain trading partner appear corrupted?
Where can I find help and information?
10.
What are the password rules when using the IE/FTP gateway?
How do I use the Internet IE/FTP gateway?
How do I use my key/certificate?
Occasionally, my transfers fail. What should I do?
Yesterday, I could connect to the gateway, but today I cannot reach it at all. Why?
