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GXS Information Exchange Experience System Maintenance

Date posted: July 26, 2011

Start Date: August 27,2011
Start Time: 22:00 GMT

End Date: August 28, 2011
End Time: 02:00 GMT

Service Request:C233541

Technical Service Bulletin: (GXS-AM 110728-01)

Highlight
 

Customers affected: Users of the GXS Information Exchange application operating on systems USA, EUR, JPN and BRA.

   
  Description

GXS will be performing software upgrades to these services. During this time, IE Experience users may experience interruptions to connectivity, system access, and data flow. Data sent to our clients during the outage will be queued for processing when the maintenance window completes.

Health checks will be executed after the upgrades to confirm all systems are performing well. The changes will be reverted if any issues are observed that cannot be addressed during the outage window. If additional time is needed for the upgrades, an additional outage window will be taken during the same hours on September 10, 2011.

We appreciate your understanding for any inconvenience this event may have on your business. For advice or additional information, please contact Information Exchange support.


Additional Information
 

For assistance, please contact GXS Information Exchange Support at +1.877.326.6426 or send an email to ECOMMREQ@GXS.COM.

 




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